Terms and Conditions

Terms and Conditions
These Terms and Conditions apply to all purchases made via the official website of Sarah & Olivia. By placing an order, you agree to the terms outlined below.

1. Applicability
By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Product Information
We strive to provide accurate and up-to-date product descriptions and images. However, occasional typographical or factual errors may occur, and we reserve the right to correct them at any time without prior notice.

3. Orders and Payment
Orders are processed only after full payment has been received.
Available payment methods may vary depending on the customer’s location. Please ensure you select a payment method supported in your region.
All transactions are securely processed through our payment service providers.

4. Processing and Delivery

  • Order processing time: 1–3 business days

  • Estimated delivery time: 3–7 business days (varies by region)

  • Shipping origin: All items are shipped directly from our supplier in China
    Tracking details will be provided once your order is dispatched.

5. Returns and Cancellations
For full information, please refer to our separate Return Policy page.

6. Liability
Sarah & Olivia is not responsible for lost or stolen packages if the tracking information confirms delivery to the address provided by the customer.
Please double-check your shipping address before placing your order.

7. Intellectual Property
All content on our website — including images, logos, and text — is the intellectual property of Sarah & Olivia. Unauthorized use, reproduction, or distribution is strictly prohibited without prior written consent.

8. Complaints
If you have a complaint or concern, please contact us in writing via info@sarah-olivia.com.
We aim to respond within five business days.

9. Governing Law
These terms are governed by and interpreted in accordance with the laws of Canada, and any disputes shall be subject to the exclusive jurisdiction of Canadian courts.